Concierge Service Agreement Packages

CONCIERGE SERVICE AGREEMENT

Welcome to Go To Concierge, LLC and thank you for taking the time to read this agreement.

We believe trust and confidence in our service begins with communication and transparency. If you have any questions about this agreement please reach out to concierge@thegotoconcierge.com.

WELCOME
Depending on the nature of your needs as identified during your free phone consultultation the purchase of a "Welcome Package" may be required in order to start the process of working with Service Provider.

Types of Welcome Packages:
1) Hourly and Vacation Services (ala carte requests) = n/a
2) Project, Monthly, & Annual Package Clients = $481.

The payment method indicated on the formal CSA emailed to you will be charged for the selected Welcome Package after the agreement is signed and submitted, and will be held on file until an alternate payment form is submitted.

BILLING
Package payment is required in full and in advance of services.

One-time job requests will be billed and due upon completion.

Up to date credit card or bank account information must be on file at all times.

Clients utilizing monthly or annual packages, and/or GTC Exclusive Members will be enrolled in auto debit, charged to the Client’s credit card or bank account on file the first of each month for Monthly Packages, and the first of the year for Annual Packages and the Exclusive Membership.

Clients utilizing Hourly Services will have 30 days to remit payment from the invoice date (all fees and surcharges apply). Invoices not paid within 30 days will be charged to the card on file.

Payments rendered are considered fully earned and nonrefundable.

Overage hours are charged to the credit card on file at the discretion of Service Provider based on the number of hours exceeded. A detailed receipt will be emailed to you.

After hours work is billed at one and a half times the hourly rate.
Weekend work is billed at two times the hourly rate.
Holiday work is billed at three times the hourly rate.

Clients are awarded 15 miles of travel per day and billed at $0.75/mile thereafter.

Travel that requires additional fees, including but not limited to parking or tolls, will be billed separately with the customary applicable fees if no alternative means of payment have been issued by the Client.

Task requests that require travel begin when your concierge departs their prior location or within a 15 miles radius (whichever is closer) and end when the task is completed.

Tasks that require travel and end outside of the 15 mile radius, will end upon return to the GTC office.

All time is considered equal with the exception of overnight house/pet sitting services, which will be billed separately prior to services/care being rendered.

Packages increase 2.5% automatically every January 1st. A reminder will be sent 30 days before your increase takes effect.

FEES
Cancellation Fees (per occurrence):
Less than 24 hours notice = $74
Less than 3 hours notice = $148
Cancellations without any notice will be held liable for the entirety of the estimated time to complete the scheduled task, as determined by the Service Provider, in addition to the applicable cancellation fee.

Same day requests (per occurrence):
Less than 24 hours notice = $37
Less than 3 hours notice = $148.

Convenience Fee $250 (per occurrence)
Tasks requested, and accepted by the Service Provider, for immediate execution between the hours of 10:00 pm and 5:00

Hazard Fee $250 (per occurrence)
Any tasks that may pose a health hazard to any GTC Independent Agents, including but not limited to cleaning or disposal of excrement and or bodily fluids, hospital accompaniment, exposure to toxic material or fumes, and will be assessed at the discretion of GTC Management.

Processing Fee 10%
Applied to any purchases made, with funds of the Service Provider, on behalf of the client.

Return Check Fee $50 (per occurrence)

OPERATIONS
Business Hours
Monday through Friday, 8:00 am - 4:00 pm, excluding holidays.

Observed Holidays
New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, and April 17th (or the birthday of your dedicated personal concierge).

Service Locations
New Hope Location service area includes: New Hope, Solebury, Doylestown, Upper Makefield, Newtown, Lambertville, Flemington, Stockton and surrounding areas.
Cape May Locations service area includes: Cape May, Avalon, and Stone Harbor

Task Definition
A “task” in all Service Provider documents includes, but is not limited to, meetings, tasks, errands, organizing, virtual assistance, assignments, commissions, follow up consultations, delivery, hosting, and conferences for any purpose.
Service Provider utilizes a task management system called Airtable which is accessed by Service Provider, its Independent Agents, and the Client. All communication regarding tasks will be communicated through Airtable. Airtable allows continuity in communication and streamlined process of managing task requests.

Task Terms
A minimum of 24 hour notice is required for all task requests to avoid additional fees.

Contact Information
Service Provider’s phone number is 855-272-GOTO (4686).
Service Provider’s email is concierge@thegotoconcierge.com.

PAYMENT OPTIONS
AMEX, Discover, Mastercard, and Visa credit cards, checks, cash, bank draft (ACH) and Venmo are all acceptable forms of payment. Auto payments are only eligible for electronic payment methods.

Checks should be made payable to Go To Concierge, LLC.

Payments should never be made out personally to any Errand or Dedicated Concierge, though the concierge may transport payments due on behalf of the Client to the Service Provider.

LATE PAYMENTS
Payments not received by the due date will result in work cessation.

There is a five day grace period on invoices not paid on or by the due date.

A late fee of 1% of the remaining balance will be applied per day until the invoice is paid in full.

EXPENSES
Expenses incurred on behalf of the Client are not included in any fees and will be the Client’s responsibility.

Client must provide the Service Provider with a credit card, petty cash, or a reloadable debit card ahead of a purchase on the Client’s behalf.

Concierges are prohibited from using their own money for clients' expenses.

Purchases made with funds of the Service Provider on behalf of the Client will require reimbursement from the Client and will not be in excess of $500 a day.

Client may choose to make Lead Concierge, Kelleen Gebler, an authorized user on their credit card for purchases on the Client’s behalf.

CHANGE OF PACKAGE HOURS
Requests for changes to a package must be submitted in writing to the Service Provider.

An increase or decrease in package hours can be made with 30 days notice and will apply to the following billing cycle.

A change in hours may result in being assigned a new concierge.

TERMINATION OF SERVICES
Packages may be terminated by either party for any reason.

Clients must give 1-month advance written notice of intent to cancel and pay the final month in full before the notice is accepted.

If termination comes before the 3 month commitment is complete, payment is due in full for the remainder of the 3 month agreement.

Unused hours at time of termination will be forfeited.

MEDIA/SOCIAL MEDIA
From time to time concierges may utilize video and/or photography and will be used for documenting their work, social media, marketing, etc…

Service Provider will always protect the Client’s privacy including, but not limited to blurring photos that contain identifying objects, surrounding areas and/or address.

There will be no compensation to the Client for social media and marketing content utilized by Service Provider.

SAFETY
Service Provider will not perform any work on the Client’s behalf that is illegal or puts it or its concierge in unreasonable danger.

Service Provider or its Independent Agents have the discretion to refuse task requests made between the hours of 10:00 pm and 5:00 am, or request another agent accompany the designated concierge. Should the latter occur, the client will be billed accordingly for both agents' time in addition to the fee associated.

LIABILITY
Service Provider and its Errand and/or Dedicated Concierges agree to provide services stated in the contract in a reliable and trustworthy manner.

Service Provider will not be held liable for any damages that a third-party incurs if the third-party:
a.) Damages the Client’s items (i.e. dry cleaners, plumber damages a wall while at the client’s home to repair a leaky pipe, etc.)
b.) Is negligent, in any way (i.e. food poisoning from lunch deliveries, lost pet from broken fence, etc.)
c.) Has access to the Client’s home while the client is away and GTC is not there.

Service Provider is not responsible for any damages caused by a pet or child of the Client.

Service Provider may contract third party vendors to provide services requested and performed on the Client’s behalf. Client agrees to accept liability for any and all contracts signed for and/or agreed to by errand or dedicated concierge on behalf of the Client.

Service Provider will use their best efforts to obtain qualified vendors, but cannot guarantee the quality of services provided by others. Service Provider will not be responsible for any damage caused by third-party vendors such as but not limited to dry cleaning, food delivery, plumber, and furnishings.

Service Provider cannot be responsible for third-party appointments. If the third-party arrives later than the time specified, the Service Provider is not held liable and will be compensated for their time.

Client agrees to authorize Service Provider to handle any emergencies that may arise. In the event the Client cannot be contacted, Client authorizes Service Provider to use their best judgment and to be available at the hourly rate to oversee the circumstances.

EMPLOYMENT STATUS
Service Provider is a licensed business and is a subcontractor of the Client.

Client has no responsibility to withhold any taxes from or provide any benefits to Service Provider.

Independent Agents (aka: errand concierge, dedicated concierge, concierge or other Service Provider Team Members), used to accomplish tasks are not considered employees. Service Provider will make every effort to contract with competent, honest, and trustworthy individuals. This includes a federal criminal background check and driver license check on every independent agent.

NON-SOLICITATION AGREEMENT
Contacting an Independent Agent directly by any means outside of the Service Provider assigned phone number and email is a direct violation of their contract with Service Provider, will jeopardize their standing with Service Provider, and will be considered a violation of your agreement.

Should services be discontinued due to a violation of your agreement, all fees paid will be forfeited.

CONFIDENTIALITY
Client’s personal information, including but limited to name, phone number, address, or credit card information is confidential and private.

Service Provider agrees to respect the Client’s right to confidentiality and privacy.

Independent Agents are prohibited from divulging or communicating any confidential and private information once services have commenced, and after services have finished, on behalf of Client.

Service Provider agrees to access Client’s personal and/or business information only as permitted in the performance of the Service Provider’s duties or as otherwise directed by the Client.

Service Provider will not, at any time, sell or exchange Client information to outside sources.

Service Provider agrees to preserve the confidentiality of all Client information and to not divulge this information in any form, except where authorized by the Client or required by law.

Service Provider agrees to hold in strictest confidence and not to disclose, reveal or imply any confidential information which may be acquired by Service Provider, without the written consent of the Client.

Service Provider’s sole intention is to protect the Client from the disclosure of information which may tend to harm, malign, damage, injure, or to otherwise adversely affect any of the Client’s respective activities.

Any breach, on or off duty, of the agreement by an Independent Agent will be taken seriously. Any violation can or may result in legal action. The terms set out in this agreement shall be governed by and interpreted in accordance with the laws of the local municipality or state statue.

CLIENT ELECTRONIC SIGNATURE
Authorized Electronic Signature indicating acknowledgement and acceptance of Concierge Service Agreement.

By signing this agreement, I acknowledge that I have read, understand and agree to the conditions within, and have had the opportunity to ask any questions I may have. This agreement encompasses the parties entire agreement and supersedes any other versions or verbal agreement.

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concierge service agreement

CONCIERGE SERVICE AGREEMENT