CONCIERGE SERVICE AGREEMENT

Welcome to Go To Concierge, LLC and thank you for taking the time to read this agreement.  We believe trust and confidence in our service begins with communication and transparency. If you have any questions about this agreement please reach out to [email protected].

Once signed the Client agrees to the terms and conditions as set forth in this Concierge Service Agreement ("CSA")

OPERATIONS
Administrative Office Hours
Monday through Friday, 9:00 am - 4:00 pm, excluding holidays.

Normal Operating Hours
Monday through Sunday, 9:00 am - 4:00 pm, excluding holidays.  
Go To Concierge services are available 24 hours a day, seven days a week.  However applicable fees may be applied to task requests to be performed outside of normal operating hours.

Observed Holidays
New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, and April 17th (or the birthday of your dedicated personal concierge).

Service Locations
New Hope Location service area includes: New Hope, Solebury, Doylestown, Upper Makefield, Newtown, Lambertville, Flemington, Stockton and surrounding areas.
Cape May Locations service area includes: Cape May, Avalon, and Stone Harbor and surrounding areas.

Task Definition
A “task” in all Service Provider documents includes, but is not limited to, meetings, tasks, errands, organizing, virtual assistance, assignments, commissions, follow up consultations, delivery, hosting, management, and conferences for any purpose.

Service Provider utilizes a task management system called Airtable which is accessed by Service Provider, its Independent Agents, and the Client.  All communication regarding tasks will be communicated through Airtable.  Airtable allows continuity in communication and streamlined process of managing task requests.

Task Terms
A minimum of 24-hour notice is required for all task requests to avoid additional fees and to ensure a concierge is available to accommodate the request.

Service Provider or its Independent Agents have the discretion to refuse tasks, or request additional staff for any reason if safety is a concern. 

Contact Information
Service Provider’s phone number is 855-272-GOTO (4686).
Service Provider’s email is [email protected]

BILLING
Payments are required in full and in advance of services with the exception of Hourly Services which will be billed upon completion. 

Up to date bank account or credit card information must be on file at all times.

Payments rendered are considered fully earned and nonrefundable.

After hours work is billed at one and a half times the hourly rate.

Holiday work is billed at three times the hourly rate.

Clients are awarded 15 miles of travel per day and will be billed at $0.75/mile thereafter.

Travel that incurs additional expenses, including but not limited to parking or tolls, will be billed separately and processed with the payment method on file and with the customary applicable fees if no alternative means of payment have been issued by the Client.

Task requests that require travel begin when your concierge departs their prior location or within a 15 mile radius (whichever is closer) and end when the task is completed.

Billing time for tasks that require travel and that are completed outside of the 15-mile radius, will end upon return to the GTC office.


FEES
Cancellation Fees (per occurrence):
Less than 24-hour notice = $74
Less than 3-hour notice = $148

Cancellations without any notice may be held liable for the entirety of the estimated time to complete the scheduled task, as determined by the Service Provider, in addition to the applicable cancellation fee.

Same day requests (per occurrence):
Less than 24-hour notice = $37
Less than 3-hour notice = $148.

Same day service requests fees may be assessed and are determined by the Service Provider.

Convenience Fee $250 (per occurrence)
Tasks requested, and accepted by the Service Provider, for immediate execution between the hours of 10:00 pm and 5:00 am.

Hazard Fee $250 (per occurrence)
Any tasks that may pose a health hazard may incur a hazard fee. Tasks include but are not limited to: cleaning or disposal of excrement and or bodily fluids, hospital accompaniment, exposure to toxic agents, materials, or fumes, and will be assessed and billed at the discretion of Service Provider.

Processing Fee 30%
Purchases through Go To Concierge will be reimbursed at full cost plus a minimum of 30% processing fee.  No store or vendor receipts are provided.  

Returned Payment Fee $50 (per occurrence)
Payments that are redacted, including but not limited to canceled or NSF checks and chargebacks, will incur the Returned Payment Fee plus any additional banking and/or merchant service fees GTC incurs as a result of redacted payments.

PAYMENT OPTIONS
Bank draft (ACH) is our preferred method of payment. We also accept cash or check. All other payment methods will incur a 4% processing fee. We accept AMEX, Discover, Mastercard, Visa, and Venmo.  

Checks should be made payable to Go To Concierge, LLC.

Payments should never be made directly to any Errand or Dedicated Concierge, though the concierge may transport checks or cash on behalf of the Client to the Service Provider.

LATE PAYMENTS
Payments not received by the due date will result in work cessation.

There is a five-day grace period on invoices not paid on or by the due date. After that, a late fee of 1% of the remaining balance will be applied per day, until the invoice is paid in full. (This includes any days occurring after a payment has been returned/redacted.)

TERMINATION OF SERVICES
Must be provided in writing and unused hours at time of termination will be forfeited.

MEDIA/SOCIAL MEDIA
From time-to-time concierges may take photos and record video for documenting their work, and these may be used for social media, marketing, etc.

Service Provider will always protect the Client’s privacy including, but not limited to blurring photos that contain identifying objects, surrounding areas and/or address.

There will be no compensation to the Client for social media and marketing content utilized by Service Provider.

​LIABILITY
Service Provider and its Independent Agents agree to provide services in a reliable and trustworthy manner.

Service Provider will not be held liable for any damages that a third-party incurs if the third-party:
a.) Damages the Client’s items (i.e. dry cleaners, plumber damages a wall while at the client’s home to repair a leaky pipe, etc.)
b.) Is negligent, in any way (i.e. food poisoning from lunch deliveries, lost pet from broken fence, etc.)
c.) Has access to the Client’s property while the client is away and GTC is not there.

Service Provider is not responsible for any damages caused by a pet or child of the Client.

Service Provider may contract third party vendors to provide services requested and performed on the Client’s behalf. Client agrees to accept liability for any and all contracts signed for and/or agreed to by its Independent Agents on behalf of the Client.

Service Provider will use their best efforts to obtain qualified vendors, but cannot guarantee the quality of services provided by others. Service Provider will not be responsible for any damage caused by third-party vendors.

Service Provider cannot be responsible for third-party appointments. If the third-party arrives later than the time specified, the Service Provider is not held liable and will be compensated for their time.

Client agrees to authorize Service Provider to handle any emergencies that may arise. In the event the Client cannot be contacted, Client authorizes Service Provider to use their best judgment to oversee the circumstances.

EMPLOYMENT STATUS
Service Provider is a licensed business and is a subcontractor of the Client.

Client has no rights or responsibility to withhold any taxes from or provide any benefits to Service Provider.

Independent Agents (aka: Errand Concierge, Dedicated Concierge, Concierge or other Service Provider Team Members), used to accomplish tasks are not considered employees. Service Provider will make every effort to contract with competent, honest, and trustworthy individuals. This includes a federal criminal background check and driver license check on every independent agent.

NON-SOLICITATION AGREEMENT
Contacting an Independent Agent directly by any means outside of the Service Provider assigned phone number and email is a direct violation of their contract with Service Provider, will jeopardize their standing with Service Provider, and will be considered a violation of your agreement.

Should services be discontinued due to a violation of your agreement, all fees paid will be forfeited.


CONFIDENTIALITY
Client’s personal information is kept confidential and private at all times, except where authorized by the Client or required by law.

Client agrees that by supplying their phone number they are acknowledging and agreeing to communications (opt-in) via phone call and texting that relate to the requested services from Go To Concierge, its independent agents, team members, concierge, and administrative support.  To revoke consent (opt-out) of future text communication reply to any text with the word STOP.

Client agrees that by supplying their email they are acknowledging and agreeing to communications that relate to requested services and important company communications from Service Provider and its Independent Agents. 

Service Provider agrees to access Client’s personal and/or business information only as permitted in the performance of the Service Provider’s duties or as otherwise directed by the Client.

The terms set out in this agreement shall be governed by and interpreted in accordance with the laws of the local municipality or state.

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